Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

I can only process returns for damaged, defective, or incorrect items. I won't accept returns for items in perfect condition or that do not fit your measurements - please make sure to review the product's measurements before purchase to ensure a proper fit.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and earrings. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellations
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

You can always contact us for any other questions at madebypixy@gmail.com.